At mrcuci, we handle your personal data with care and respect. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used and protected, and what rights you hold as a player on our platform. Please read it carefully.
Six core commitments that define how mrcuci treats your personal data — before you read the full policy below.
mrcuci does not sell, rent, or otherwise transfer your personal data to third-party advertisers or data brokers for commercial purposes. Your information serves only to operate your account and improve your experience.
All data transmitted between your device and the mrcuci platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Stored sensitive data such as payment details is subject to additional encryption and access controls.
You have the right to access, correct, export, or request the deletion of your personal data at any time. These rights can be exercised by contacting our support team at [email protected].
We collect only the personal data necessary to operate your account, process transactions, verify your identity, and comply with our legal obligations. We do not collect data speculatively or unnecessarily.
Personal data is retained only for as long as required to fulfil the purposes for which it was collected, or as mandated by applicable legal and regulatory obligations. After that, it is securely deleted or anonymised.
This policy is written in clear, plain English. We do not bury important data practices in ambiguous legal language. If anything in this policy is unclear, our support team is available to explain it 24/7.
This Privacy Policy is issued by mrcuci (the "Company", "we", "us", or "our"), the operator of the online gambling platform accessible at mrcuci.cam (the "Platform"). It sets out in full the practices and policies that govern how we collect, process, store, disclose, and protect the personal data of all individuals who register accounts on or interact with the mrcuci Platform (each a "User" or "you").
mrcuci primarily serves players located in Malaysia and operates this Platform as an English-language service. This Privacy Policy is designed to be consistent with applicable data protection principles and our broader commitment to responsible, transparent platform operation.
By accessing the Platform, creating an Account, or submitting any personal information to mrcuci, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, contact details, financial information, device identifiers, and behavioural data — that mrcuci processes in connection with the Platform. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction, whether by automated or manual means. |
| "Controller" | The entity that determines the purposes and means of processing Personal Data — in this context, mrcuci acting as the operator of the Platform. |
| "Processor" | A third-party entity that processes Personal Data on behalf of mrcuci under a written agreement — for example, payment service providers and identity verification vendors. |
| "KYC Data" | Identity documents and verification materials (e.g., MyKad, passport, proof of address) collected as part of the Know Your Customer verification process. |
| "Cookie" | A small text file stored on your device by a web browser at the request of the Platform, used to retain session information and preferences. |
mrcuci collects Personal Data in the following categories, as necessary to operate the Platform and fulfil our legal obligations:
mrcuci collects Personal Data through the following mechanisms:
The table below sets out the purposes for which mrcuci processes your Personal Data, alongside the corresponding legal basis for each processing activity:
| Purpose | Legal Basis |
|---|---|
| Creating and administering your mrcuci Account | Performance of a contract (the Terms and Conditions agreement) |
| Processing deposits and withdrawals in MYR | Performance of a contract; Legal obligation (AML compliance) |
| Identity verification and KYC checks | Legal obligation; Legitimate interests (fraud prevention) |
| Age verification (confirming 21+ eligibility) | Legal obligation; Legitimate interests (responsible gambling) |
| Providing customer support via live chat and email | Performance of a contract; Legitimate interests |
| Detecting and preventing fraud, collusion, and bonus abuse | Legitimate interests; Legal obligation |
| Sending account-related transactional communications | Performance of a contract |
| Sending promotional offers and marketing communications | Consent (opt-in required; can be withdrawn at any time) |
| Complying with anti-money laundering (AML) requirements | Legal obligation |
| Improving Platform performance and user experience | Legitimate interests |
mrcuci does not sell your Personal Data to any third party. We do not share your data with external advertisers, data brokers, or marketing companies. Disclosure of Personal Data is limited strictly to the following categories of recipients and circumstances:
We engage carefully selected third-party service providers who process Personal Data on our behalf under binding data processing agreements. These may include:
All such processors are contractually bound to process Personal Data only for the purposes specified, in accordance with our instructions, and subject to appropriate security measures.
We may disclose Personal Data to competent governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or binding regulatory directive. This includes disclosures required under anti-money laundering (AML) legislation.
In the event of a merger, acquisition, restructuring, or sale of all or a material portion of mrcuci's assets, Personal Data held by the Company may be transferred as part of that transaction, subject to equivalent data protection obligations being placed on the acquiring entity. We will endeavour to notify affected users in such circumstances.
mrcuci implements a layered approach to data security, incorporating technical, organisational, and procedural measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
Notwithstanding the above, no method of electronic transmission or storage is entirely infallible. While we apply industry-standard safeguards, we cannot guarantee absolute security. In the event of a data breach that poses a material risk to your rights, we will notify affected users and relevant authorities as required under applicable law.
mrcuci retains your Personal Data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our general retention guidelines are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account + 5 years post-closure |
| KYC identity documents | Duration of Account + 5 years post-closure (AML compliance) |
| Transaction and financial records | 7 years from transaction date (financial regulation requirement) |
| Customer support communications | 3 years from last interaction |
| Session and device logs | 12 months from collection |
| Marketing consent records | Until consent is withdrawn + 1 year thereafter |
| Responsible gambling tool configurations | Duration of Account + 5 years post-closure |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.
As a user of the mrcuci Platform, you hold the following rights with respect to your Personal Data. These rights may be exercised by contacting our Data Support team at [email protected] at any time.
mrcuci uses the following categories of cookies and similar technologies on the Platform:
You may control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and block third-party cookies. Please be aware that disabling strictly necessary cookies will adversely affect the functionality of the mrcuci Platform and may prevent you from accessing certain features.
The mrcuci Platform is strictly for individuals aged 21 years and above. We do not knowingly collect or process Personal Data from individuals under the age of 21. As part of our KYC process, all account holders are required to verify their age with a government-issued identification document before withdrawal access is enabled.
If mrcuci becomes aware that Personal Data has been collected from an individual under 21, such data will be deleted immediately, the associated Account will be suspended, and any funds held in the Account will be returned to the original payment source, subject to applicable terms.
If you believe a minor has registered on the Platform using false information, please report this to our support team immediately at [email protected].
The mrcuci Platform may contain references to or integrations with third-party payment services (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank) whose interfaces are governed by their own privacy policies. mrcuci is not responsible for the data handling practices of these third-party services.
When you initiate a deposit or withdrawal via a third-party payment provider, that provider processes your transaction data in accordance with its own privacy policy. We encourage you to review the privacy policies of all payment services you use in connection with your mrcuci Account.
mrcuci reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, we will update the "Effective Date" and "Last Reviewed" date at the top of this document.
For significant changes that materially affect how we process your Personal Data, we will endeavour to notify you via email or through an in-Platform notification. Continued use of the mrcuci Platform after the revised Policy comes into effect constitutes your acceptance of those changes.
We recommend reviewing this Privacy Policy periodically to stay informed of how mrcuci protects your information.
For any questions, requests, or concerns relating to this Privacy Policy or the processing of your Personal Data by mrcuci, please contact us through the following channels. All data-related requests will be acknowledged within 5 business days and resolved within 30 days of receipt where operationally feasible.
For data access, correction, deletion requests, and privacy queries. Response within 1–5 business days.
For urgent account matters. Our team can escalate privacy concerns to our data team.
All communications received relating to Personal Data requests will be handled in strict confidence and in compliance with our data protection obligations.
As a mrcuci player, you hold these specific rights with respect to your personal information. Exercise any of them by emailing [email protected].
Request a copy of all Personal Data mrcuci holds about you, along with information on how it is processed.
Request correction of any inaccurate or incomplete Personal Data held in your Account record.
Request deletion of your Personal Data where there is no compelling reason for its continued retention, subject to legal obligations.
Request that we restrict the processing of your data in certain circumstances, for example while a correction request is pending.
Receive your Personal Data in a structured, machine-readable format for transfer to another service, where technically feasible.
Object to processing of your data for marketing purposes at any time. Opt-out of promotional communications without affecting your Account access.
mrcuci is built on trust. Transparent terms, honest data practices, and a support team you can reach any time. Join Malaysian players who choose mrcuci for a secure, fair online casino experience.
For players aged 21 and above only. Play responsibly. Gambling involves financial risk.